There is no denying the importance of the procedures that take place at the front desk and that is the focus of the third module. Topics discussed are at an introductory level and include; telephone techniques, appointment scheduling, filing patient records, insurance and billing and check in/out procedures.
At the conclusion of this course, participants will be able to:
- List the proper steps to placing a caller on hold courteously
- Identify the ways to properly take a telephone message
- Outline how to effectively and politely screen calls for others in the office
- Incorporate tips on how to handle upset or irate callers on the telephone
- More efficiently schedule appointments for professionals in the office
- Set up and maintain filing systems in the office
- Discuss the difference between vision care insurance and medical insurance
- Outline steps to take when payment is not received in a timely manner