Register to rate your satisfaction with MACs
This tool measures the satisfaction providers and suppliers have with their (MACs).
As an optometrist, you have the opportunity to improve Medicare services through a simple tool.
As part of an ongoing effort to refine its processes, systems and services, the U.S. Centers for Medicare & Medicaid Services (CMS) provides the Medicare Administrative Contractor Satisfaction Indicator (MSI). This tool measures the level of satisfaction providers and suppliers experience with their Medicare Administrative Contractors (MACs).
The goal of the MSI is to evaluate these experiences and determine the key drivers of customer satisfaction. In addition, the CMS will use the results to monitor trends, improve oversight and increase the efficiency of Medicare programs.
Through the MSI, you can share your experiences related to:
- Claims processing
- Medicare enrollment
- Educational opportunities
- Responsiveness to inquiries
You can register to participate online. Those chosen in the random sample selection will then be asked rate their satisfaction with MACs.
Registration opened in July and is available only for a limited time.