Vision Plan Communications to Enrollees & Providers Summary
The latest guidance offered (as of February 2, 2021) by individual plans.
For more information, please consult the following links.
Find more information on Aetna's plan to help during COVID-19.
AlwaysCare (Starmount's sister company)
As of Jan. 1, 2017, AlwaysCare is part of Unum. Find more resources and Unum's reponse to COVID-19.
EyeMed is encouraging customers to check with their provider on services that are available during the COVID-19 pandemic.
For more information, visit EyeMed COVID-19 response page.
There is currently no response on EyeQuest's site. However, the parent company, DentaQuest says, "DentaQuest is closely monitoring—and working hard to prevent—the spread of COVID-19, also known as coronavirus. The health and safety of our employees, partners, patients and communities is a top priority, and we want to ensure everyone has access to the right resources in this challenging time."
Fidelity Security Life Insurance Company
Fidelity Security Life Insurance Company is monitoring the situation closely and is working to be able to continue to provide services to its policyholders.
General Vision Services
General Vision Services has notified policyholders that providers may be closed and to check on hours of operation when confirming an appointment.
You can reach GVS at 800.847.4661 or by visiting contact page.
March® Vision Care
MARCH Vision Care says its call center is staffed, all self-service capabilities are available and claims are being processed.
MESVision's provider portal is available to allow you to continue to verify eligibility and submit claims.
Find out how MES Vision is helping you and your patients.
MetLife "remains committed to ensuring our customers get the service they expect and the timely handling of claims."
Molina Healthcare has reduced cost-sharing (including, but not limited to, co-pays, deductibles or coinsurance) to zero for all medically necessary screening and testing for COVID-19.
VBA (Vision Benefits of America)
VBA email contact information
- Members: email@example.com.
- Benefit administrators: firstname.lastname@example.org.
- Providers: email@example.com.
- Laboratories: firstname.lastname@example.org.
- Eligibility: email@example.com.
Versant has stated it is working to continue eye wear order fulfillment and doesn't anticipate any disruption to production or claims processing.
Vision Service Plan (VSP)
Find out how UnitedHealthcare is helping with COVID-19 concerns.
As AOA encourages federal recognition of optometry as COVID-19 vaccinators, doctors can access new COVID-19 vaccinator resources, information and guidance with an upcoming #AskAOA webinar.
U.S. health authorities spur next phase of COVID-19 vaccination rollout, dramatically expanding supply and administration sites, as optometry explores going from vaccinated to vaccinator.
The AOA and state associations are working to ensure doctors of optometry will be included among initial COVID-19 vaccinations to health care workers, preserving Americans’ access to eye care.